Assistant Manager - Retail Operations

room is a furniture and home decor store with a mission to spark the conversation of great design in Buffalo, NY.  We believe that ‘creativity is community’ and are looking to add a Part-Time Assistant Manager with industry experience to our retail team.

Assistant Manager Job Responsibilities:

  • Provide a positive representation of the store

  • Proactively assist customers in sales and questions

  • Gain and maintain knowledge of product assortment and offering

  • Prepare and track customer special orders

  • Handle customer inquiries and concerns with Operations Manager

  • Assist Sales Manager with customer satisfaction and follow-up procedures

  • Assist with all day-to-day store functions and maintenance as needed

  • Oversee/perform all opening and closing procedures in the absence of the sales manager 

  • Assist with implementation of creative retail standards for window and floor merchandising

  • Ensure compliance with company policies and procedures

  • Participate/initiate weekly management staff meetings

  • Communicate operational issues to the Operations Manager or Owner

  • Manage customer repair claims with vendors / repair service providers

Assistant Manager Qualifications / Skills:

  • Effective verbal and written communication skills

  • Strong knowledge of computer functions and social media platforms

  • Problem solving skills, attention to detail and self-starter

  • Ability to prepare furniture estimates

  • Desire for product knowledge

  • Attention to detail

  • Strong organizational skills

  • Flexible availability with in business hours

    • Must be able to work weekends

    • Work 20 - 25 hours per week

Education and Experience Requirements:

  • Associate Degree in Business Management or similar preferred

  • 6+ years experience in retail setting / furniture or high-end sales a plus

  • 2+ years management or leadership experience

** By clicking ‘APPLY NOW’, you will be re-directed to an email form. Please include all pertinent details in the email such as: contact information, resume, references, etc. -Thank You